---
title: "Kiwi for incident.io"
description: "Have the agent on a Kiwi step read an incident.io incident, post updates to it and create follow-ups, through incident.io's remote MCP server."
canonical: "https://kiwiflow.io/integrations/incident-io"
---

# Kiwi for incident.io

Have the agent on a Kiwi step read an incident.io incident, post updates to it and create follow-ups, through incident.io's remote MCP server.

- Your agent works in incident.io through its own connection. Kiwi does not call incident.io and never holds its credentials.
- A workflow skill can list incident.io among the tools it requires. When you supply your agent's available tools to a skill check and incident.io is not among them, the check reports `SK15-UNSUPPORTED-TOOL`.
- A project Admin can add links to incident.io, with notes, under Connections and bind them to the steps that use them. The agent reads them with `list_connections`.
- The agent can report the tools and plugins it ran with, including its incident.io connection, with `report_configuration`.
- The agent submits links to its work in incident.io as the step's outputs. People review them, and sign-off stays with the people your workflow names.

## What your agent can do in incident.io

- List incidents and read the details of one.
- Post a message to an incident or update its fields.
- List and create the follow-ups of an incident.
- Read alerts, escalation paths and on-call schedules.
- Draft a status page update for a person to publish.

## Set up

### 1. Connect your agent to Kiwi

Add Kiwi's hosted MCP server, `https://kiwiflow.io/mcp`, to your coding agent.

- [Coding agents](https://kiwiflow.io/integrations#agent)
- [Quickstart](https://docs.kiwiflow.io/quickstart#connect-your-agent)

### 2. Connect your agent to incident.io

Add the incident.io MCP server to your agent with this URL. The credentials stay with your agent.

```
https://mcp.incident.io/mcp
```

- [incident.io documentation](https://docs.incident.io/ai/remote-mcp)

### 3. Example skill

Publish instructions like these as a workflow skill that lists incident.io among its required tools.

```
Read the incident.io incident ID from the step's assignment.
Read the incident and its alerts in incident.io.
Create a follow-up for each code change the incident needs, naming the
repository and the file.
Submit the follow-up links and related pull request links as outputs.
Leave status page updates and closing the incident to the run's Owner.
Report a blocker if you cannot read the incident.
```

## More monitoring and incidents integrations

- [Kiwi for Sentry](https://kiwiflow.io/integrations/sentry.md): Have the agent on a Kiwi step read the Sentry issue behind a bug, with its stack trace and events, before it fixes the code, through Sentry's MCP server.
- [Kiwi for Datadog](https://kiwiflow.io/integrations/datadog.md): Have the agent on a Kiwi step check Datadog logs, traces and monitors for the service it changed, through Datadog's remote MCP server.
- [Kiwi for Grafana](https://kiwiflow.io/integrations/grafana.md): Have the agent on a Kiwi step query Prometheus and Loki through Grafana and link the dashboard panel it checked, using the Grafana MCP server.
- [Kiwi for New Relic](https://kiwiflow.io/integrations/new-relic.md): Have the agent on a Kiwi step run NRQL queries and check how a release changed an application in New Relic, through New Relic's MCP server.
- [Kiwi for PagerDuty](https://kiwiflow.io/integrations/pagerduty.md): Have the agent on a Kiwi step read a PagerDuty incident, add its findings as a note and find who is on call, through PagerDuty's MCP server.
- [Kiwi for Dynatrace](https://kiwiflow.io/integrations/dynatrace.md): Have the agent on a Kiwi step investigate a Dynatrace problem with DQL queries and cite what it found, through the Dynatrace MCP server.
- [Kiwi for Honeycomb](https://kiwiflow.io/integrations/honeycomb.md): Have the agent on a Kiwi step query Honeycomb traces and run BubbleUp on slow requests, through Honeycomb's MCP server.

- [Get started](https://kiwiflow.io/get-started)
- [Read the setup guide](https://docs.kiwiflow.io/other-tools)